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- Position Description
- Entry Salary - $33,611.24 - OPEN UNTIL FILLEDUnder direct supervision, the Meter Reader performs general clerical and field work reading gas and water meters, recording consumption, and using automated or manual equipment to make accurate reports.
- Duties and Responsibilities
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:
Locates, reads, and records readings from gas and water meters, for regularly scheduled billing or for initial, final, or verification purposes as may be assigned.
Performs, completes, and records field service orders as assigned; compiles, notes, and reports water or gas leaks; identifies stopped, inaccurate, or otherwise defective meters.
Checks readings against normal consumption with special attention to high/low averages for general accuracy; compiles and creates accurate reports and records for appropriate billing.
Confers, engages, and communicates with customers on various problems, issues, and complaints; provides and performs excellent customer service.
Assists, supports, and participates in office and field work related to meter reading and customer billing; ensures meter reading accuracy and provides timely reports for accurate and uninterrupted billing.
Performs other duties as assigned.
- Minimum Qualifications
Licenses, Certifications, and Equipment:
A valid State driver's license is required.
An employee in this position is in an apprentice program for two years. Employees who satisfactorily complete the probationary period in this job classification and meet the job proficiency standards of the apprentice program will be promoted to Sr. Meter Reader.
Does this position require a Commercial Driver's License? No
This position is required to operate the below equipment, machines, tools, and other work aides:
Handheld meter reader, hooks for lifting meter lids, probes for locating meters, and other equipment as assigned.
Education and Experience:
High School Diploma, High School Equivalency Diploma or G.E.D. Certificate PLUS the ability to successfully complete the City's Field Service proficiency Guide within two (2) years of the date of hire; OR an equivalent combination of education, training, and experience may be considered.
- Supplemental Information
Knowledge of -
Utility office billing practices and procedures
City Service Area
General municipal meters
Office practices, procedures, and equipment
Record keeping, report preparation, filing methods, and records
General office policies and procedures; computers and general office equipment
Skill in -
Reading meters with consistent accuracy
Reading and interpreting maps and service locations
Walking for extended period of time
Using various tools and equipment to perform readings
Communicating and engaging with the public
Recognizing and responding to hazardous conditions
Establishing and maintaining strong office relationships
Operating a computer and related software