Compensation: $17.36 - $21.05

Position Summary:

The Administrative Specialist position is a key component to student success at the Tarpon Springs Campus. This position serves as one of the first points of contact for both new and returning students at the Career and Academic Advising Center.

The Administrative Services Specialist will facilitate interactive learning and engagement among students and serve as a subject matter expert on the admissions process, testing, registration and enrollment processes. Primarily, the Administrative Service Specialist will assist in navigating students via MySPC, testing placement information, testing procedures, accommodation testing, and registration processes. Additionally, this position will reside primarily in the Testing Department.

Candidates must have a high-energy personality, commitment to professionalism, ability to multi-task on high priority projects and be highly effective at engaging and welcoming students serving as their first point of contact with the campus. Critical thinking, multitasking, and diplomacy are required for success in this position. Analytical, problem-solving skills and time-management are critical attributes, as well as flexibility and adaptability in a fast-paced environment. This employee must have exceptional interpersonal and communication skills with a commitment to excellence in providing customer service to Tarpon Springs Campus students.

We are looking for the ideal person who:

• Is energized by working in a team environment to solve problems;
• Has a positive outlook and attitude;
• Is able to remove barriers and help students and co-workers succeed;
• Can manage multiple initiatives and be flexible in a changing, fast-paced environment;
• Has a proactive approach to problem solving;
• Thorough knowledge and experience with student information systems, preferably PeopleSoft;
• Has strong critical thinking and verbal/written communication skills;
• Has strong organizational and time management skills;
• Is able to learn new systems and processes, as SPC continues its journey to help students finish what they start.
• Have the flexibility to work from 8:00am until 5:30pm

Basic knowledge of applicable laws, regulations, and departmental policies and procedures are required at this level. Incumbents perform non-routine, complex clerical functions requiring the application of department and organizational policies and procedures, and an increased level of responsibility with organizations and individuals external to the College including students and academic processes and information. Responsibilities may include explaining organizational or departmental policies and procedures to students, faculty, and other staff; prioritizing tasks; scheduling appointments, classes, and/or activities; developing and implementing filing systems; compiling, tracking and reviewing data and reports; attending meetings and taking notes; desktop publishing; preparing, reviewing, revising and distributing documents and correspondence; creating purchase orders; monitoring expenses; and performing basic quantitative and qualitative reviews of data. Incumbents may spend up to 30% of their time on the duties of the lower level. Incumbents may provide direction to student workers and/or part-time staff and may occasionally perform some of the duties of the higher levels.

Requirements:

Education:

High School Diploma or equivalent (GED)

Experience:

Four years clerical or administrative experience.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Customer service principles;
• Modern office procedures, methods, and equipment;
• English language, grammar, and punctuation;
• Basic filing and recordkeeping principles;
• Basic office equipment maintenance procedures;
• Basic budget principles;
• Data review techniques;
• Computers and related software applications.

Skills:

• Composing routine correspondence, memos, forms, and/or other related information;
• Proofreading and editing documents;
• Providing customer service;
• Maintaining files;
• Using modern office equipment;
• Preparing and maintaining records and files;
• Processing and reviewing data;
• Prioritizing and assigning work;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

• Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities: