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At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.
Come join us in delivering better outcomes for our clients around the world!
Fiduciary Trust International, the HNW division of Franklin Templeton, is hiring a Retirement-Relationship Associate (HNW Custody) to work in our St. Petersburg, FL location on a hybrid basis, approximately one day per month. The Retirement-Relationship Associate serves as a primary point of contact for clients' daily requests and is responsible for delivering consistent, high quality account service and administration of retirement accounts with the objective of driving long-term satisfaction, client retention, resolving client inquiries, and ensuring regulatory oversight while helping our clients manage their retirement accounts.
Primary Responsibility is Client Administration and Regulatory Oversight of Retirement Accounts:
The Retirement-Relationship Associate serves as subject matter expert for the organization regarding all retirement account policies, procedures, compliance, and IRS/ERISA regulations.
Advanced understanding of laws, regulations, and policies related to retirement accounts.
Work with Portfolio & Relationship Managers to deliver client satisfaction by providing regulatory expertise, proactively identifying, and resolving client issues.
Analyze relevant documents and forms related to complex beneficiary designations, contributions, distributions, and prohibited transactions.
Explain IRA beneficiary options to eligible beneficiaries
Provide oversight and guidance of IRA policies & procedures
Independently manage all follow-up and ongoing deliverables by interacting with internal and external clients
Process Charitable Contributions and IRA Contributions
Execute daily account administration activities, process clients' instructions, and follow through with involved parties
Process Required Minimum Distributions / IRA Withdrawals
Review account opening contracts and required documents
Process account closings, transfer documents, and coordinate outbound transfers
Prepare fee adjustments letters and update fee events
Monitor daily cash overdrafts, and apply cash receipts and wire transfers
Regularly speak with HNW and UHNW clients; respond to clients' retirement related questions
Additional Responsibilities include Client Management:
Communicate retirement account legislation changes or updates to appropriate departments
Understand client satisfaction levels, identify and solution client's concerns
Participate in client meetings at the discretion of Portfolio Manager
QUALIFICATIONS:
Bachelor's degree in business related field preferred
5+ years of relevant financial services industry experience
IRA and Defined Contribution knowledge and experience
Prior Retirement Services / IRA regulatory and compliance oversight experience
Prior client relationship experience
Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills
Strong attention to detail
Ability to work well independently and effectively in a hybrid / remote environment; must be able to self-manage time and be available during normal business hours
Good interpersonal skills with the ability to function effectively in a team environment
Ability to manage challenging external clients and special situations
Ability to effectively prioritize and adapt to changing workloads and deadlines
Strong analytical ability
Compensation Range: Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between $65K-75K base pay plus an opportunity to earn a discretionary bonus. Actual salary offered will depend on several factors, including the candidate's experience and skill level.
#LI-US
#Hybrid
#Associate
Experience our welcoming culture and reach your professional and personal potential!Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.
Highlights of our benefits include:
Three weeks paid time off the first year
Medical, dental and vision insurance
401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
Employee Stock Investment Program
Tuition Assistance Program
Purchase of company funds with no sales charge
Onsite fitness center and recreation center*
Onsite cafeteria*
*Only applicable at certain locations
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.