Customer Care Associate
Hourly range: $20.00 to $23.00 based on experience.
Toshiba America Business Solutions, Inc. (TABS) is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. We have an excellent opportunity for a Customer Care Associate at our corporate headquarters located in Lake Forest, CA or work in a TBS office at locations posted.
Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.
Summary:
Review escalated service requests and distribute to appropriate internal or external departments for resolution. Monitor escalations and follow up to ensure Service Providers receive requests in a timely manner providing the highest levels of customer service possible. Ensure calls are dispatched promptly. Handle customer calls, complaints and questions with appropriate professionalism and etiquette. Ensure all customer calls are returned in a timely manner.
Responsibilities:
Qualifications:
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.