The Business Systems Analyst (BSA) will be responsible for providing contact center system administration support for the Business Services organization. This individual will leverage his/her knowledge to improve business processes or to develop new capabilities that will improve the customer service delivery experience for our customers making customer service a distinct

Perform all collection activities for customer accounts assigned by territories and/or channel types in accordance with the company's credit policy and practices in a manner that will result in maximum sales, sound receivables and their prompt conversion to cash. Achieve and maintain corporate targets for DSO, Currency, and bad debt. Duties and Responsibilities Responsibi