The Strategic Ledger program is a key part of the Financial Books & Records (FB&R) Transformation Initiative established under the wider Citi Finance Transformation which comprises three pillars Accounting, Ledgers and Close, and associated global platforms, processes, and governance. The program focuses on standardizing and reducing risk across current FB&R processes and

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

The DAG Attorney position supports all aspects of complaint handling and pre litigation disputes for Citi's retail broker dealer, CGMI, its Registered Investment Advisor, and its licensed insurance agencies. The DAG Attorney serves to provide advice and counsel to various Citi Global Wealth lines of business regarding the handling of investment related customer complaints

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience Gain knowledge, demonstrate and maintain a working knowledge of

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience Gain knowledge, demonstrate and maintain a working knowledge of

Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing. Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations. Reviews, researches and initiates the resolution of dispute inquiries from cardholder

Perform internal control reviews in advance of 2nd/3rd line engagements Utilizing historical issue analysis and metrics to identify opportunities for additional investigation and testing opportunities Identifying thematic or specific control gaps and partnering to develop action plans to drive risk mitigation and remediation. Monitor, analyze and summarize policy changes

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Design and implement tactical and strategic initiatives to ensure high quality of investment performance data through improved processes and controls, including data integrity, as part of the client reporting lifecycle Responsible for the day to day management of executing to milestones and budget on multiple complex projects. Identify stakeholders and key organizations i

Develop referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Follow defined protocol for escalation exceptions. Take applicant applications by comple

The Liquidity Transformation team within the Treasury organization works closely with stakeholders to define, drive, and execute end to end process design and implementation efforts for processes, controls, infrastructure, and the operational tool set required to support the day to day Liquidity Risk Management and reporting functions. These functions include, but are not

Contribute to the development of a firm wide escalation tool and its adoption across all relevant businesses/functions to support monitoring, transparency and aggregation. Partner with stakeholders across the institution to ensure the escalation framework is understood and its policies and processes are appropriately documented. Coordinate escalation related working group